FAQ for Return & Refund Policy
How do I return an item purchased on CosmeticBaba?
CosmeticBaba offers its customers a 7 Days Easy Return Policy, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
- Step 1: Contact our Customer Support team via email (support@CosmeticBaba.com) within 7 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products from your location(if serviceable by our courier partner)within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar codes intact.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
- The serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If the request is initiated after 7 business days of order delivery
- Free product provided by the brand
Categories not eligible for Return:
- Products which does not come in Sealed packaging and are of personal hygiene
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 24-48 hours of receiving the order:
- Step 1: Contact our Customer Support team via email (support@CosmeticBaba.com) within 24-48 hours of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full product value amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
Yes. A return can be created at the item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund within 48 hours once the products have been received and verified at our warehouse.
- For cash-on-delivery transactions or payments done through credit/debit cards or any other prepaid medium, the refund equivalent to the product value including gst will be processed to the Loyalty Points section in your account from 48 business hours of us receiving the products back.
How can I use refunded amount in Loyalty Points i.e (Wallet-money)?
You can use your refunded money in your next purchase during checkout and it will also be visible at cart page and account section page.
Note: If refunded amount in your wallet-money is not visible, try login again with your mobile number and OTP. If it is still not visible, contact us at +91 9560400604 or firstname.lastname@example.org
This return and refund policy was last updated on Jan 29, 2023.